Stuart Backer

PROFILE SUMMARY

Senior Project Manager and Business Analyst with strong technical skills and training experience looking for contract or direct employment. Works well with unstructured or ambiguous tasks. Takes ownership of business problems and delivers creative and highly effective solutions. Uses a hands-on approach with strong leadership and communication skills. Proven ability to successfully work across diverse organizational structures and industries. Over 12 years experience deploying enterprise level, mission critical software systems, websites, and Software as a Service solutions.

PROFESSIONAL EXPERIENCE

Senior Project Manager InfoNow Corporation, Denver, CO (04/08 � 12/08)

InfoNow provides a suite of web based Software as a Service applications allowing companies to manage and report on channel sales and inventory data.

�         Worked with customers and internal project teams to successfully manage concurrent deployments valued at over $1 million.

�         Supervised virtual team of developers, report writers, product managers, sales, and operations to create solutions that best met customer objectives and requirements within project timeframes.

�         Improved company effectiveness by creating and documenting procedures, templates, reports, and system enhancement requests.

�         Took over management of multiple projects where the customer was unhappy and created a positive relationship and working solution.

Technical Project Manager - CTO Proof Labs Comverse Inc., Englewood, CO (07/07 � 04/08)

Comverse is a global provider of pre and post-paid billing solutions of telecommunications services.

�         Used virtual machine technology to scale five servers worth of applications to run concurrently on a single stand-alone laptop making sales demonstrations and training more accessible and cheaper.

�         Supported global technical sales and training organizations.

Senior Technical Training Designer � Educations Services Group Comverse Inc. and CSG Systems, Englewood, CO (09/05 � 07/07)

Comverse acquired the Kenan product group from CSG Systems in December 2005.

�         Designed and developed course materials to support multi-day instructor led technical training courses on subjects including systems administration, installation, and operations.

�         Created self-paced computer based presentations and videos with graphics and voice-overs to educate global staff on new products and features.

�         Delivered multi-day technical training courses both in classroom settings and remotely via the Internet. Always received high ratings on student evaluations.

�         Setup and supported training environments on AIX, Solaris, HP, and Linux servers. Performed third-party software installs and upgrades to meet the requirements of new software.

Technical Project Manager � Global Sales Support CSG Systems, Inc., Englewood, CO (04/03 � 09/05)

CSG Systems acquired the Kenan product group from Lucent Technologies in February 2002.

�         Reduced costs from $300k to $5k per demonstration system by moving software from UNIX to LINUX operating system and using virtualization technologies.

�         Worked with developers, testers, and release managers to learn, install, integrate, and configure un-tested and un-documented software releases. Facilitated sales by providing demonstration systems prior to software release.

�         Designed and documented repeatable demo scenarios and videos to educate technical sales staff and customers about new products and features.

�         Built website and tools to streamline the setup and delivery of custom demonstrations.

�         Represented company at the annual Billing World trade show multiple times.

Founder BIO Internet Options, LLC, Centennial, CO (06/02 � 04/03)

BarBIO.com was a website that offered affordable, self-managed marketing tools to restaurants, bars, coffee shops, and clubs.

�         Conceived, designed, developed, managed, marketed and sold start-up web based business.

�         In six months, built a working website and business infrastructure to support business venture.

Project Manager GetApproved.com LLC, Englewood, CO (02/01 - 08/01)

GetApproved was a startup website with the goal of teaching young adults how to create and maintain good credit and help them apply for loans.

�         Worked with marketing group and vendors to translate ideas into requirements and working code

�         Reduced costs and shortened vendor turn-around from weeks to hours improving time to market.

�         Managed conversion from static HTML pages to dynamic, database driven pages.

Consulting Services Project Manager/Senior Consultant Lucent Technologies and Kenan Systems Corporation, Denver, CO (01/97 - 01/01)

Global provider of billing and customer care software to telecommunications companies. Lucent acquired Kenan Systems in January 1999.

�         Project Manager and Senior Project Consultant for many successful implementations of billing and customer care systems for broadband, data services, Internet, and telephony clients.

�         Managed nine month project to successfully convert over 75,000 active customers from legacy system.

�         Developed strategy and tools used to successfully upgrade over 200,000 active accounts to a newer version of software, adding additional functionality at the same time.

�         Worked closely with client management, IT development, training, billing operations, and user groups to gather requirements, develop external interfaces, develop and execute conversion plans, design flexible data models, develop invoice specifications, conduct training, and test system.

Business Analyst American Management Systems, Golden, CO (08/95 - 01/97)

AMS was a technology and management consulting company supporting government contracts and public companies.

�         Member of a system test team responsible for developing, conducting, and documenting test cases of the customer service subsystem for an international, mobile telecommunications software project.

EDUCATION

College: The University of Massachusetts, Amherst

Degree: Bachelor of Business Administration (cum laude)

Major: Operations Management

TECHNICAL SKILLS

OS: Linux, AIX, Solaris, HPUX, Windows

Programming and Scripting: Perl, shell, SQL, Java, JavaScript, ASP, PHP, HTML, SHTML, ColdFusion, XML, DOS

Applications: VMware Workstation, VMware Player, Sybase, Oracle, MS SQL Server, MySQL, DB2, PL/SQL Developer, BusinessObjects reporting, Apache web server, MS IIS, BEA Tuxedo, BEA Weblogic, Jakarta Tomcat, MS Office Suite (Word, Excel, PowerPoint, Project, Access), Camtasia Studio

Other: InfoNow Channel Insight, InfoNow Analytic Insight, Kenan FX billing and customer care, Comverse Converged Billing Solution, Workpoint, ISO 9000